I have real concerns about the apparent ease of posting on the forum Help and Support.
Today there are three post by different people which are exactly the same and are not in anyway appropriate and have a very dubious link at the end.
I report to Twitter and they say we will pass details on and to forum admin who it appears are sleeping on the watch.
Hi @Silverfox - they've been reported and we are working with our IT specialists to find out why they're working their way through - and more importantly, making sure it's fixed so further posts don't slip the net like these have. As soon as I have more information on it I'll update you :)
@BethS Hi Beth it been a few weeks and nothing has been done so far. I was told by Hattie once dont worry the cavalry's on it way. Must have been Custer's 7th and we all know what happened there don't we? Thanks for message though. Being admin myself I would have removed them without having to be told on my sites.
@Silverfox While I’ve reported them I’m afraid I don’t have the necessary admin powers to remove them (yet!) otherwise they’d have been gone first thing this morning / last night ☺️
@BethS There are even more blatant posts today. Beth you are wasting your time waiting for a reply from the supposed IT people. Absolute disgrace for an energy company to be run like it is.
It’s typical of this company’s approach that they can’t even employ decent anti spam software on their forum! Even basic free forum software has anti bot tools built in
it must be frustrating for the staff to work for such a badly run company. If they treat their customers like this, imagine how they’ll treat their staff. Or don’t imagine, ask all the NPower staff they kicked to the kerb.
Last edited by DebF_EONNext; 08-04-23 at 19:58.
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