• Join Date: Feb 2021
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    Incorrect Balance


    12-05-21

    Earlier today I received a very jolly email from yourselves explaining that my account was further in the negative than it should be for this time of year and on checking further I would agree, but was somewhat puzzled as to how this could have occurred.

    So, after looking back through the billing section, it appears that a payment made to nPower on August 3rd 2020, after my outstanding balance was transferred here on July 27th 2020 doesn't show against my balance.

    As with the majority of people, I am unable to call within your operating hours as I have a job, so how do I go about ensuring that you rectify your error??
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    13-05-21

    Morning @grimsqueaker - thanks for taking the time to post!

    We definitely need to get this payment tracked down and allocated to your account, I'm sorry it hasn't been done before now! If you're unable to call within our telephone operating hours, the best thing to do is to either email hi@eonnext.com, sending me a private message through the community with some account details, or popping us a message on Facebook or Twitter by searching "E.ON Next" (Not that I'm biased but this is my favourite way!) - our Digital Energy Specialists are online 8am-10pm 7 days a week! :)

    Hope this helps!

    Beth 😁
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    15-05-21

    Hi Beth, this has now been resolved.
  • Join Date: Apr 2021
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    17-05-21

    @grimsqueaker So glad to hear it! Out of interest, did you contact at all, or did it resolve itself?
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    18-05-21

    Quote Originally Posted by BethS View Post
    @grimsqueaker So glad to hear it! Out of interest, did you contact at all, or did it resolve itself?

    I contacted the team over twitter and managed to track down the missing payment, though I am disappointed that my monthly payments had not been adjusted accordingly in order to avoid the situation