I'm sorry to hear that you're having trouble topping up online.
Please pop over to our Facebook or Twitter where one of our Digital Energy Specialists can take a look into this for you as soon as possible. Just send a Direct Message or Private message stating that you're having trouble topping up and this will be picked up quickly for you.
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The full Community Values can be viewed here
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Level 116-02-22For the past 2 days it won’t let me top up my metre when the banking logo comes on it says check the detail and try again still not working
