It has been stable and working "dual fuel" since installation of the smart meters in July. As of yesterday, it displays only gas and does not even acknowledge the possibility of electricity readings. (Hitting the fuel selector does nothing whereas before it would cycle through electricity, gas, both.) This strikes me as very odd because I believe the gas meter talks to the electricity meter and it is that that talks to the IHD. So everything is working except that it isn't!
By coincidence🤔the electricity meter successfully was read by E.ON Next two days ago. Could they have rolled out an update at the same time, I wonder?
It seems to be the same culprit as people have found in this thread. The good news is that it can easily be sorted out for you.
The best place to get 24/7 support with queries similar to this is by heading to Facebook/Twitter and popping the Digital Energy Specialists a message. You can copy and paste this into the chat so they know what the problem is:
"I've been over on your Community and the awesome Beki and @theunknowntech has recommended to other members that their billing calendar and reading schedule needs setting up and I wondered if this is the same reason my meters are not sending readings. I wondered if I could also have an update sent to my IHD too as this seems to have helped also."
Please reach out if you do need any further support.
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