[meldrewreborn]

@Victimised

They say they refund and start afresh. Perhaps only if people ask. But they are not supposed to hold onto large credit balances - OFGEM wouldn't like it.

[meldrewreborn]

And other customers have posted to say that they have got their refund quickly.

[UKDave51]

Originally Posted by meldrewreborn

@UKDave51

they appear to refund the credit and then recommence from a clean slate

That`s what I was told, still waiting for i to happen, wish it would because I`m a little bit short as it stands.

How do I ask?

[meldrewreborn]

I suppose you have to contact customer services.

[UKDave51]

Just requested a refund on facebook, very prompt reply . recommended that i leave some in there, so settled on £150 and left £53 in credit.

[meldrewreborn]

@UKDave51

So that was easy enough, and now we have another example of the way it works. If you don't ask you don't get!

[meldrewreborn]

I posted this in another thread but thought it would be helpful here.

Just to put some figures on it, I looked at the OFGEM price tables for gas and electricity, paying by DD, for the North West area (it happens to be the top line in the table - no other reason). Between the previous price cap and the new (current) one these are the increases:



So you can see if you use a lot of gas your bills will be up approaching 70-75%, and if you use little electricity 70%+. If you use little gas (say just for cooking) your bills will not be much changed, while if you use a lot of electricity your bills will be up a minimum of 40%.

Consumers need to look at their own consumption, compute their own likely bills over 12 months and assess their DD accordingly. Another price rise in October 2022 is a nailed on certainty because the wholesale price of Gas remains high and this will feed into increases for both fuels in the new price cap. The only reduction might be in the electricity standing charge which was inflated by the amounts paid out for the failed suppliers, not so much for the credit balances transferred to the new suppliers as payments for wholesale supplies they hadn't made. That figure should be lower in the new price cap but might allow say £40 to come off of the electricity standing charge. I'll not spend it all at once.

[Sam156]

My monthly d/d has gone from £85 per month to £313!!

[meldrewreborn]

@Sam156

Which may mean that the original debit was set too low or you had arrears to clear or you may now be using more energy than you used to. From a distance its impossible to tell.

The fundamental issue is whether its at the correct level now!

[stuartpotts21]

im so confused how the using £80 i top on 6th of this month and i have only got 3.93 on its 21st