[jackmetro]

I was moved to eonNext when Symbio failed, Symbio overcharged me £115, I've called them TWICE (40 mins/call), they agreed with my math and advised they would "talk with their accounting dept" and get back to me. This was weeks ago. This is getting very boring to deal with. Does EonNext have any answers?

[PeterT_EONNext]

Hi @jackmetro,

Welcome to the Community forum! 😄

I'm sorry to hear that you've not had an answer from Symbio yet.

After Symbio ceased trading, we'll be billing you for your usage from 3rd October onward. If you have a dispute with Symbio over charges before this, I'm afraid it's a little our of our hands 😔

Symbio will be in the administration stage so it's likely they're waiting on their administrators if any changes need to be made to your account balance with them. During this time, it can be lengthy as the company is no longer trading, if you haven't heard anything, I would advise getting back in touch where you can to see if you can get an update.

Pete 😊