Hi There. I have a problem with my electricity Smart meter. I arrived at EON from 2 previous providers that went bust and have ended up with separate accounts for gas and electricity. You recently fitted a Smart meter for the gas supply which is working fine, but the existing electricity meter does not work and even with my previous provider, never has.
To complicate matters I asked to be switched to a single rate (previously I was on economy 7) and my account now has incorrect readings for previous reads (the day and night rates have the same value). I am therefore unable to work out my balance.
I was told by the Engineer who fitted the gas meter that my accounts needed to be combined before it could be resolved. I have tried to arrange this by telephone, even sending a video of the meter scrolling through it's pages, but have not had any reply.
To complicate matters I asked to be switched to a single rate (previously I was on economy 7) and my account now has incorrect readings for previous reads (the day and night rates have the same value). I am therefore unable to work out my balance.
I was told by the Engineer who fitted the gas meter that my accounts needed to be combined before it could be resolved. I have tried to arrange this by telephone, even sending a video of the meter scrolling through it's pages, but have not had any reply.
