@Maikegiodde Hey there! Beki here 👋 I'm a Community Manager and I just wanted to say hey and welcome to the Community!
As @Landmark suggested, it always a good idea to check your meter reading and also take a picture of the reading and send it over to use so we can ensure it is noted correctly and also that the correct meter is being read - you'd be surprised how often an incorrect meter or screen has been read!
If it is still producing a high bill, then we would need to have a look to see if the meter readings fall in line, if you were billed to estimates for an extended period of time and a few other checks.
Sending a message across to us on Facebook (@eonnext) or Twitter (@eon_next) is usually quickest or if you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday - 0808 501 5200.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
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The full Community Values can be viewed here
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