Hello
Previously on NPower we had access to some more detailed data and graphs about our energy usage.
With the Smart meters will we be possible to have daily or even hourly data available so we can see exactly when we are using energy. The smart meter home unit box is handy but not very easy to dig into the data and doesnt appear to have a way to access the raw data?
Would love to have access to the detailed data and use of zoomable smart graphing interface along with some analysis so it can tell me things like what my base load is.
Hi there @Tfowle, thanks for the post. You're not the first person who's missing the consumption data that was visible with npower. It's something that we're working on at the moment for our online accounts. We're also building an app so that it's even easier for you to keep an eye on things. I've checked in with our tech team, and we're looking at adding the consumption info early in the new year. I'll make sure I keep everyone posted on here. Hat
Hi @BarCar, I gave a little update a few weeks ago here. I know it feels like it's taking a long time, we do want to get it right though and I promise it is being worked on. Hat
@Richtea78 Hi there, and lovely to see you on the community, although I'm sorry to read that you're not feeling too happy since moving to E.ON Next. I was just reading your other post.
You're right about the tracker - in fact you've probably read the replies above. The latest date I have for launch on that is June.
I get why you might feel like it's been a bit of a downgrade. We're setting E.ON Next up from scratch, which might sound a little strange when you see E.ON in the name. But we're working with brand new tech and ways of working and building up the features all the time. So we don't have everything all singing all dancing yet, but the good thing about that is, that we can work with you to make sure that what we design, is what you want and need. A good example of that is the app. We tried one - some of the members tested it, and it just wasn't good enough, so it was back to the drawing board, and we're almost there with a new one. In fact I was in a session the other day around how we could link this community to it! In terms of emails - is it in general to E.ON Next? If so that's hi@eonnext.com, or if it's to email me - you can always drop me a DM.
You’re not setting up from scratch though, you’ve bought an existing provider and forced all the customers to move. If you were a new provider I wouldn’t touch you precisely because these are the kind of stupid issues you get with new providers. If you were genuinely new you’d have to price accordingly to attract people but you’re not doing that either.
so far all I’ve seen is a lack of products, a lack of information. I literally cannot wait to leave as soon as my contract is up.
Oh and you’re using Kraken from Octopus so I’m not even sure the new excuse works, you just don’t want to pay for the decent services
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.