[TC1234]

I applied for a transfer of ownership over a year ago from npower and it's been stuck in the eon transfer ever since. I call the eon fit team monthly and every time I'm told to be patient, the transfer will happen. I consider myself patient but this is ridiculous! I'm sure if the energy supplier was owed payments from me it wouldn't take so long to process. My patience has run out. If this isn't resolved asap my next act will be to contact the ombudsmen.

[Beki]

@TC1234 I would like to begin by taking the opportunity to apologise for any inconvenience that this issue may have caused, as well as the length of time this has been ongoing without a full explanation. This is by no means indicative of the standard of customer care that we endeavour to demonstrate, and I am sorry that this has been the case in this in this instance.

Will you be able to pop me your account number, address and name on the account via private message and I can get this looked into for you?

Sending positive energy to you,
Beki - Digi Ops Team Leader & Sustainability Enthusiast

Everything & everyone powered by sustainable energy. 🌍

[Landmark]

Have you exhausted the formal complaints process and received a deadlock letter? If not, your contacting the Ombudsman will be in vain.

[brisinger]

Snap!
For a year now I've tried to get them to sort out the FITSwitch. I've got the the end of my tether and reported both Eon and Bristol Energy to OFGEM in an attempt to get someone to bang their heads together. I've been going round and round in circles.

[brisinger]

Update:
I've just had a response from the Ombudsman and they have upheld my complaint and instructed both companies to liaise with each out and sort the mess out.