• Join Date: Jun 2021
    Posts: 149
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    Received: 10
    Given: 44

    Radio Silence


    12-10-21

    Thank you so much for your patience over the last month or so and thank you even more for being there for each other when needed! This is exactly how a customer forum should be run - with only emergency help from staff 🙌

    It has been absolutely crazy with the energy crisis and so many accounts migrating. Should you need some unique help with your account that you couldn't find an answer for here; the best way to get in touch with us is to send a message across to us on Facebook (@eonnext) or Twitter (@eon_next) or if you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday. Home related calls 0808 501 5200 Business related calls 0808 501 5699.

    Continue to be the awesome positive tribe that you are and reach out when you need to! 🌞

    ​​​​​​​Sending positive energy to you,
    Beki - Digi Ops Team Leader & Sustainability Enthusiast

    Everything & everyone powered by sustainable energy. 🌍
  • Join Date: Oct 2021
    Posts: 14
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    Received: 1
    Given: 8



    12-10-21

    Are you joking? You don't:

    Answer your phones.
    Reply to your emails.
    Reply to your tweets & messages.

    Get more staff.
    ​​​​​​​Address your obligations.
  • Join Date: Apr 2021
    Posts: 142
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    Received: 20
    Given: 7



    14-10-21

    The energy crisis cloud has a silver lining - it is a choice between investing in greenhouse emissions or in green carbon neutral energy sources of power. The price to pay is high in the short term, and the long term if we don't go carbon neutral soon.
    I hope the home insulation demonstrators get their way, and I hope that like petrol and diesel cars are replaced by electric cars, that gas boilers are also legislated to be replaced by electric boilers supported with heat pumps to every insulated home where electricity is carbon neutral. This is the only feasable future for us. If they can pay hundreds of billions for furloe scheme and HS2 transport link, then they can go carbon neutral. If it costs more, so be it, we can't afford to pay for it especially the ones with the means to pay (by fair tax).
  • Join Date: Jun 2021
    Posts: 149
    Thumbs Up
    Received: 10
    Given: 44



    16-10-21

    @Richtea78 This forum was never designed to be a customer & staff forum. It is designed that customers help customers, with moderators (staff) overseeing.

    Whilst I appreciate your concern for my choice in career, I would like to give you all the reasons why I love E.ON Next and in particular Digi Ops however I feel it would fall on deaf ears. I would also like to remind you that I will not tolerate personal comments against myself or any other staff members or community members.

    We are all about the positive vibes here and if you can't say anything nice, don't say anything at all!

    Sending positive energy to you,
    Beki - Digi Ops Team Leader & Sustainability Enthusiast

    Everything & everyone powered by sustainable energy. 🌍