• Join Date: Aug 2021
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    how to change tariff when logged in on your account


    31-08-21

    Hi

    Having spent 1 hour plus on the phone before being disconnected ! I'm somewhat frustrated!! I have signed up to Eon Next today and have an online account now - it appears i have no option once logged into my account to select or change my tariff. I rang up and as an example whilst on the call the handler selected me a tariff (which is not the one i wanted) to show me but then agreed there appears to be no way of managing this when i log into my account!!

    Crazy as i i don't want to be on the phone to them if i find a better tariff and should in theory be able to manage this online myself and whilst my tariff when logged in is displayed there are no arrows or links to click on to be able to amend this. Even using the help function it says renew your tariff online but when clicked on takes me back to my account summary but there is again no option to change or switch or amend !!

    Help please! what a frustrating day

    ​​​​​​​VICKI
  • Join Date: Apr 2021
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    31-08-21

    Hi there Vicki, thank you so much for taking the time to post on our Community!

    This is a place designed for customers to help each other with their general account / supply queries - unfortunately I don't think another customer will be able to answer this question for you as we'd need to look directly into the account & find out what's happened to troubleshoot with you.

    The great news is our wonderful Digital Teams are available on Facebook & Twitter 8am-10pm 7 days a week, so I'd recommend popping us a private message on a platform of your choosing, and we will look into this for you. You can also email us on hi@eonnnext.com and we'll get back to you as quickly as we can!

    If you prefer giving us a ring, our lines are open 9am - 5pm Monday to Friday. Home related calls 0808 501 5200 Business related calls 0808 501 5699.

    Hope this helps!

    Beth :)