That is for the Government to determine based on data from the Valuation Office Agency. Factors include (but are not limited to) floor area, age and type of construction, whether you are on or off the gas grid, etc.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
You wouldn't - its all done behind closed doors with little in the way of transparency. Its done by the valuation office agency for the government using data they hold or have assessed in relation to homes. the job they usually come into contact with the public is the placing of property into council tax bands.
Last edited by meldrewreborn; 07-12-22 at 12:35.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Juliauk10 I am really sorry to hear about your experience, can you please give me a little feedback on what has happened ? I will then be able to support you further.
@Aspenbat Wait times have been so much longer than we anticipated.
Did you know you can also get in touch via Whatsapp, Facebook or Twitter? You can even ask the question on the Community if you haven't done so already.
Yes! Maybe if someone had checked those social media they would see we have tried all of them! Whilst waiting on the phone for nearly an hour we were also using face book and Twitter. This is simply not acceptable. The sooner people stop working from home the better. It does not take that long to answer a phone or social media
@Aspenbat Wait times have been so much longer than we anticipated.
Did you know you can also get in touch via Whatsapp, Facebook or Twitter? You can even ask the question on the Community if you haven't done so already.
excuse me but I wanted to speak to customer service of the company I paid money to, I didn’t want to other people.
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