[caroline539]

I had Octopus go account for over 4 years and never had an issue, We bought a new tesla from select car leasing and came with 8000 free miles and 2 hours more to charge off peak so we swapped about 6 weeks ago. Eon can't connect to our smart metre for electric but can for gas which seems strange. We spoke to eon yesterday and said they would chase up this with octopus. We spoke to octopus and they sent D10 form ages ago.

I am very frustrated with eon and wish I had not bothered swapping.

What will happen with my electric charges as I have been charging off peak and don't want to get charged at the full rate, because eon is not connected to my smart metre.

Should I just go back to Octopus.

Thanks for your help

[HelenaP_EONNext]

Hi @caroline539 welcome to the community! I'm sorry to hear you are not having a great experience whilst switching to us! 😞

Have you been advised further if there is a certain fault preventing us from connecting with the electric smart meter?

Are we currently awaiting your change of supplier reading to be confirmed?

Have you requested to come over to us on an EV tariff?

If you would like me to take a look at your account to see if I can find any more information, you can also pop me a DM with your account details and I can certainly take a look at this for you! 😊

[geoffers]

Originally Posted by caroline539

I had Octopus go account for over 4 years and never had an issue, We bought a new tesla from select car leasing and came with 8000 free miles and 2 hours more to charge off peak so we swapped about 6 weeks ago. Eon can't connect to our smart metre for electric but can for gas which seems strange. We spoke to eon yesterday and said they would chase up this with octopus. We spoke to octopus and they sent D10 form ages ago.

I am very frustrated with eon and wish I had not bothered swapping.

What will happen with my electric charges as I have been charging off peak and don't want to get charged at the full rate, because eon is not connected to my smart metre.

Should I just go back to Octopus.

Thanks for your help

@caroline539 - I would suggest checking your ele. meter display (and/or IHD) to see whether it still shows Octopus as the supplier.

Although your physical account has now been switched to EOn, if Octopus is still showing as the (virtual) "owner" of the meter there is no way that EOn (or any other supplier for that matter) will be able to connect to it.

Several other users changing from Octopus have had the same issue - maybe Octopus missed this step but EOn gets the blame in these cases. People then get fed up and switch back to Octopus, which happens instantly since they still "own" the meter

I don't personally know what the process of relinquishing ownership is, but if this is actually the case it looks like the meter is still registered to Octopus.

I would assume it would be something similar to (in this case EOn) obtaining a PAC code from your old phone supplier to transfer your number to a new one.

[Indyk_EONNext]

Hey @caroline539

I hope you're all well?

Just checking to see if you have managed to speak with our customer services team to get this sorted for you? I have also popped you a dm to see if there is anything else we can help you with. 😊