Since the e.on next home app was updated in the last couple of days, I have been unable to charge our EV with it. The regular scheduled charge at midnight did not start, not did manual boosts. I tried unlinking and re-linking the charger to the app, resetting the charger itself, to no avail.
The settings in the charger are fine (including OCPP ones) as far as I could tell and the app could "see" the charger as well as the state of charge of the EV.
I had to resort using the Monta app to regain use of the charger. The old app was working fine.
Has anyone experienced issues with the new app and/or found a workaround?
@Hitchhiker same. The app has purged all my details and I can't see my charger charging or the history. The old app was fine! this one with new yellow icon is just not showing anything connected.
I have raised this issue with e.on next and was told to contact the EV team, but frankly, I will keep using the Monta Charge app, so long as it keeps working and avoid software from e.on. It took ages to get the old app working (after having to make adjustments in the charger's own setup pages), and when I did finally get it to work reliably, e.on broke everything again with the new app. My wife relies on the EV to get to work, and she cannot risk missing work because of e.on's untrustworthy software. I deeply regret getting an EV charger from e.on. Should have gone independent as with our solar system and battery, which has given us zero problems.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
