Hello
Previously on NPower we had access to some more detailed data and graphs about our energy usage.
With the Smart meters will we be possible to have daily or even hourly data available so we can see exactly when we are using energy. The smart meter home unit box is handy but not very easy to dig into the data and doesnt appear to have a way to access the raw data?
Would love to have access to the detailed data and use of zoomable smart graphing interface along with some analysis so it can tell me things like what my base load is.
Thanks
Detailed data view
Printable View
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23-11-20TFowleDetailed data view
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23-11-20Hatwildeman_EONNext
Hi there @Tfowle, thanks for the post. You're not the first person who's missing the consumption data that was visible with npower. It's something that we're working on at the moment for our online accounts. We're also building an app so that it's even easier for you to keep an eye on things. I've checked in with our tech team, and we're looking at adding the consumption info early in the new year. I'll make sure I keep everyone posted on here. Hat
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24-11-20TFowle
Do you know what the resolution of that data will be? Can it be half hourly?
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26-11-20Hatwildeman_EONNext
So it won't be half-hourly to start with, but that is a feature that we'll introduce a little later on.
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08-02-21BarCar
Any updates on this? An API to get my own readings would be ideal.
I’d hate to have to rely on submitting Subject Access Requests to your Data Protection Officer. -
23-03-21BarCar
Any news on this?
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01-04-21Hatwildeman_EONNext
Hi @BarCar, I gave a little update a few weeks ago here. I know it feels like it's taking a long time, we do want to get it right though and I promise it is being worked on. Hat
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23-04-21Richtea78
This is rubbish quite frankly. The npower site was much better. Feels like a huge downgrade.
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28-04-21Hatwildeman_EONNext
@Richtea78 Hi there, and lovely to see you on the community, although I'm sorry to read that you're not feeling too happy since moving to E.ON Next. I was just reading your other post.
You're right about the tracker - in fact you've probably read the replies above. The latest date I have for launch on that is June.
I get why you might feel like it's been a bit of a downgrade. We're setting E.ON Next up from scratch, which might sound a little strange when you see E.ON in the name. But we're working with brand new tech and ways of working and building up the features all the time. So we don't have everything all singing all dancing yet, but the good thing about that is, that we can work with you to make sure that what we design, is what you want and need. A good example of that is the app. We tried one - some of the members tested it, and it just wasn't good enough, so it was back to the drawing board, and we're almost there with a new one. In fact I was in a session the other day around how we could link this community to it! In terms of emails - is it in general to E.ON Next? If so that's hi@eonnext.com, or if it's to email me - you can always drop me a DM.
Hope that helps? -
05-05-21Richtea78
You’re not setting up from scratch though, you’ve bought an existing provider and forced all the customers to move. If you were a new provider I wouldn’t touch you precisely because these are the kind of stupid issues you get with new providers. If you were genuinely new you’d have to price accordingly to attract people but you’re not doing that either.
so far all I’ve seen is a lack of products, a lack of information. I literally cannot wait to leave as soon as my contract is up.
Oh and you’re using Kraken from Octopus so I’m not even sure the new excuse works, you just don’t want to pay for the decent services