Hello
Just joined to see how this change over is going to completely foul up my account, payments, readings and SEG payments.
Introduce yourself...
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12-01-22BritBloke
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12-01-22Graffy57
Hi Hattie, the names Pete and i have joined the community so i have some voice.
I have been transferred over to Eon due to the unfortunate demise of Igloo whom i transferred to from Bulb.
My first reach out if you like to the wider Eon community is how in hell do you navigate the "control panel" ? Frankly its a dogs dinner ( no reflection on you Hattie ) , but really ! Who ever put this monstrosity together needs to go back to web school. I thought first it was due to my newness with Eon but having spent some frustrating times trying to find info i've decide its just simply not fit for purpose. Compared to both Bulb and Igloo it is a mess. I dont need all the "how to" stuff at the top of the screen, i just need to go to what i want to see, namely past readings and bills and preferably a graph of usage over time. Not an easy thing on this site i can tell you.
Please have your tech boys have a look at this and come up with something that is user friendly
Thanks
Pete -
12-01-22mpsmith4258
Hello, Hattie.
I came from Igloo - only have the one smart meter (electric) which you are not yet picking up on - is there a procedure for me to get Eon to take over this smart meter and automatically get the meter readings? Thanks -
12-01-22theunknowntech
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13-01-22mpsmith4258
@theunknowntech Thanks for that - I'll check in a month or so - I guess I'll know when the meter shows the supplier as changed from Igloo, which it's currently showing. Cheers
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17-01-22silverfox55
I tried to post a help question. Ooops nobody liked it so got deleted. Facebook ignored my wife on the same subject. I presume eonnext does not like customers
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17-01-22theunknowntech
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17-01-22silverfox55
I did not keep a copy of the post so it will have been lost.
Never mind I will have to go to the ombudsman to get some satisfaction as nothing can be done. -
18-01-22Landmark
It would of been more prudent to read this thread I started first. However, you can't go to the Ombudsman without a deadlock letter. This is the fastest place to engage your problem so I should suggest if at first you don't succeed...don't give up😉
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24-01-22ChloeHello
Hi everyone, I'm Chloe and new to the group. I'm looking forward to posting and reading all the new threads. Come say hi if you like, I don't bite lol