Usage & Analysis

When are we going to get usage and analysis reports similar to what we used to get on the npower app? Also an app, this web based version really just doesn't cut it 😫.

Hi there, funnily enough - i've just replied to a similar post on the general board. We're building up the available info on the online accounts at the moment. We've had lots of customers getting in touch to say that npower provided some fa consumption info on their online accounts and their app. We're also creating an app as we speak so watch this space (and i'll keep you all updated on here).
Our Tech guys have said that the consumption data is planned to be ready early in the new year. Again, i'll keep you guys posted. Hat

Any updates on this? The way my bills have been broken down, it's impossible to work out an accurate 12 month consumption.

Thanks

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Originally Posted by Hatwildeman

Our Tech guys have said that the consumption data is planned to be ready early in the new year. Again, i'll keep you guys posted. Hat

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New to e-on. Is there any way that we can compare usage year on year currently?

This is probably the most asked question we get. And we're hearing you loud and clear - I promise. We absolutely know how much you guys want it and it is coming, but i'll be honest - probably not for a few months yet. We had hoped to have something at the start of the year, but we've been working on some other functionality to make things easier such as meters readings on the IVR, the online renewals tool, and card payments over the phone. So it's being worked on, and is coming, but like the app - we want to make sure that it's right for what you guys need.

Npower might have given stats ,they also seem to think using 20% less electric in a year of lockdown in which a tumble dryer was added as well was normal. They also thought it was fine to charge night rate then a few months later tell you oh sorry that was your daytime readings not your night time.

@Hatwildeman please keep us posted as you promised, about smart usage data being made available again on the customer website. I was already an EON customer, and was migrated without consultation or choice in Feb 2022 to EON NEXT, which has less information than before. All we get from the website or app is monthly smart readings. I don't understand why EON has forced this downgrade upon us.

@NevilleR

Eon have decided internally that it makes no sense to run 2 different sets of software to cater for its customers (I think we can see that is logical) and then that the software by Eon Next is cheaper to run. So despite it having countless failings, the process of migrating customers to Eon Next continues apace.

How long does it take to get the tech right? A hell of a long time it seems. Nor does it seem that the migration of accounts is handled any better than it was 18 months ago.

@NevilleR i will ask the tech team to see if there is an update on this. 😊

Not sure what is taking so long, is it the Gas data thats the issue? as i can already access the smart Meter Electric data on Samsung SmartThings app via Chameleon (the smart meter manufacturer)? From what i can understand the Smart Meter sends the data to a central point & thats where all the energy Companys gets the data from? so why so hard to show in a graph form on app & website? or am i wrong.

Hopefully we will get this soon as it is now ULTRA URGENT, the energy prices are so high, i NEED TO KNOW if my house is using Electric over night, if so i can switch everything off if using to much?

@PwWales

I don't have a smart meter, but I can calculate what is using the power easily enough. If you want to know what you are using overnight, take a reading before you go to bed and again first thing in the morning. Things that use a lot of power are typically the fridge/freezer and they are on24/7. Then try again but this time switch off all set top boxes, phone chargers, DAB radios, routers, TV's on standby and see how it affects the consumption. Then you will have some facts to go on.

A graph on the website isn't really going to help you much at all. I invested in a through meter that allows me to measure the consumption of a single appliance by sitting between the socket and the appliance plug. That tells me everything i need to know.

Why is this taking so long? Well got fed up of waiting, Just found an app called Hugo Energy for mobile, downloaded, setup security & withing 24h all my Gas & Electric history is showing in KW & £ its so helpful & useful. I would advise eveyone to get that app, if your on Eon with a smart meter. much more useful.

Is there any update on this?

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Originally Posted by Saz

Is there any update on this?

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Hi @Saz

I wouldn't wait for eon-next, either try the app suggested above or the Bright app which is what I use. You can see the usage and cost down to 30 minute intervals and it shows the tariff rates clearly, you don't have go scrolling through menus like you do with the IHD.

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Originally Posted by Andy65

Hi @Saz

I wouldn't wait for eon-next, either try the app suggested above or the Bright app which is what I use. You can see the usage and cost down to 30 minute intervals and it shows the tariff rates clearly, you don't have go scrolling through menus like you do with the IHD.

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I’ve downloaded the bright app thanks. It looks good but only seems to give me figures for day, if I ask for the 30 mins figures it says 0

any ideas?

If you log in to your online account @Saz, on the home page scroll down and click on 'Profile'. Then scroll down to 'Smart meter data preferences', if it isn't set to 'Half hourly meter readings' then edit it and change it to half hourly.

There can be a few hours lag with data appearing in the app as well, and as you've just installed it there may be a delay as well so don't be too concerned if your account already shows half hourly readings. I use the ios version and in Settings there is an option towards the bottom 'Refresh Data', I've just tapped that and it's pulled in all of yesterdays usage and a few hours this morning.

See how you get on, I'd suggest giving it a day or two but if you're still not getting the usage down to 30 minutes then come back we'll do our best to help.