We want to hear from you about Affordability and Vulnerability. Do you have questions about the support that we offer? Any questions you have, let us know below and I will get back to you as soon as possible!
I would like some honesty setting out some parameters on the limitations of what is on offer. Say putting the size of the help in £ terms set against total revenue - perhaps a % figure. It’s about managing expectations - the reality being that the vast majority of households will get zero tangible help.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
On the back of this we are looking for some feedback on vulnerability and affordability and how we can improve the community, website or app to make it a smoother journey for customers! If you have any thoughts on something that you think might be missing then please let us know - this could be a how to guide, a feature you would like to see in the app, information or features you would like on the website that would make it easier for you to navigate here is the place to share!
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca ?
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
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The full Community Values can be viewed here
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