I recently moved over from NPower. I received an estimated bill from e-on so decided to submit my own readings. My gas usage was higher but my electricity use was lower. I received a new bill, which included the higher gas charges, but not the lower electricity charges. Apparently I am going to have the new amount debited by DD and I have emailed e-on to get the bill amended (on 24th Feb) but have had absolutely no response.
Very unhappy if this is the way e-on are going to operate going forward.
Luddite
Just been moved (pushed) over from Powershop. The last reading to them missing. The next reading taken by Lowri Beck - not listed. I get an email to submit a reading for my next bill so I did it on-line, and got an acknowledgement then guess what? Yes guess is the word - the bill was based on estimates.
I raise a query by email asking when is the best time to submit readings and get a lengthy response explaining how to create an on-line account and to clear my cache.
Can't see this ending well. Too much floss and not enough substance.
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