Hi - I've just booked an appointment for Smart Meter fit however when Eon tried a while ago there was insufficient signal for the meter to communicate.
Unfortunately there was nowhere to record this when making the online appointment.
If nothing's changed it seems a bit of a waste of time and effort to try again.
Anyone know if the meters "phone-home" has improved in the last year or so ?
Hmm... It sounds to me as if a couple of solutions could be needed here. Depending on nearby smart meters, it may be possible to use the Mesh option. Creating a Mesh network link requires at least four smart meters in range of each other - this magic number then allows additional smart meters to connect to DCC via the Mesh created by the entire group. It's something that will be set up for you if needed.
I also suspect that an SKU2 Cellular + Mesh (or SKU3 SIMCH) Comms Hub with at least a T2 Aerial might stand a better chance of getting a signal than the regular SKU1 Comms Hub on its own. These are offered for free if they're needed and are part of the standard install process. If the worst happens, there's always the monster sized T3 Aerials that are currently in development. But those ones are absolutely massive and require more development time before being made available. If anything can get a signal, either the Oriel T3 or Panorama T3 Aerial should do it.
Smart Meters also only speak when they're spoken to. In other words, they generally don't phone home unless they're responding to a SMETS Command or sending a critical alert of some kind. For me, my SMETS2 Aclara is working to perfection in that regard, but I'm not with E.On or E.On Next so I can't comment there.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Wow, thanks for the techie response (which I did follow). Sounds like things have moved on a bit, I guess I'll see what EonNext do when they turn up for fit.
No worries, glad to help. I have no connections with E.On myself beyond being on this forum. I'm just a guy who knows a lot of things (many of which are on another forum). If you ever search for anything Smart Meter related on Google, there's a very strong chance you'll discover content written by me, my friends, people I know, the forum I'm most active on or some of the resources I use myself for researching things.
It's worth noting that in all cases, a regular SKU1 Comms Hub will always be used first (unless you're in the Northern Territory where Long-Range Radio is used instead), followed by an SKU2 with a T1 Aerial, followed by an SKU2 with a T2 Aerial. The SKU3 Hub and T3 Aerial are last resort options, so you won't see too many of those. Mesh will be considered as well if there's already enough Mesh capable Comms Hubs in range.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
