The engineer that fitted our new smart meter this week said that the two images attached show us import and export, recognised by
In = Import total
EH = Export total
its been four days since fitted and the two values are identical. There is something not right either in the fitting or the instructions given to me. Any help would be greatly received.
I am chasing help desk but a return engineer is another two weeks away and I’m concerned if the meter is not reading correctly then we will get charged for useage currently at 450kw / day.
I am hoping I can post a photo once thread is live
@retrotecchie I’m sorry to bother you. I have just read a thread where you were incredibly helpful to someone else having a similar problem. My question if you have time is whether you know if our new smart meter fitted is actually fit for purpose. Does it measure import and export separately or is it combining the two? We have got 160kw of Solar fitted and thankfully it’s been an overcast this week since new meter installed but something is off
That's not a smart meter. It's an obsolete AMI three phase meter!
From my experience of these puppies, they are also no good for solar installations. Allegedly they can register exported energy, but I've not seen one yet that does it correctly.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
That's not a smart meter. It's an obsolete AMI three phase meter!
From my experience of these puppies, they are also no good for solar installations. Allegedly they can register exported energy, but I've not seen one yet that does it correctly.
I don't want to risk disagreeing with our learned @retrotecchie as I know absolutely naff all about these meters 😅
However the documentation I've seen does indicate that they have built-in GSM communication (looks like yours has an ANT4 antenna behind the label at the bottom)
This video shows one connecting via the phone network (albeit sounds like it's New Zealand)
Presumably won't have the built in protocols to work with the DCC though? 🤔
They do have the option for fitting what is known as a 'SAM2 Modem', but these are not, to my knowledge, fully compatible with the UK DCC. I may be wrong, and they may now have a UK compatible system, but these meters are certainly not 'smart' in terms of the UK energy networks definition of 'smart. And no provision for a ZigBee HAN Network to drive an IHD.
The two things they don't appear to have: SMETS compatible instruction sets and an intimate communications interface (ICI).
These do have Modbus and a couple of other interface options for connecting to an industrial BMS system, so in that respect they are better than a smart meter if you wish to do anything useful with them!
Commonly used in Singapore and New Zealand for three-phase AMI systems.
Last edited by retrotecchie; 2 Weeks Ago at 11:25.
Thanks both. I have turned solar off for the weekend to see if values drop off. I’ll turn Solar on and the draw from coldstores off Monday when we are forecast some sunshine and watch the meter. Hopefully build a picture before engineer arrives in two weeks.
Thanks both. I have turned solar off for the weekend to see if values drop off. I’ll turn Solar on and the draw from coldstores off Monday when we are forecast some sunshine and watch the meter. Hopefully build a picture before engineer arrives in two weeks.
@Farmer looking at the documentation it shows some graphics at the top left with P⬅️ or ➡️ indicating the direction of flow (in/out) being displayed when you scroll through your display options, so whether this works on your meter I don't know
Hi @Farmer,
I am really sorry to hear of the issues experienced with the meter installation! I can see you've had some great information from @geoffers & @retrotecchie 🌟
We would love it if you could pop back once the engineer has attended and let us know how it went 🙂
The Warm Home Discount scheme for 2024/25 is now open! For more information check out this thread - Warm Home Discount 2024/25 ❄
Need to get in touch? You can find out how here 👉 Contact us 👈
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
