I joined EON in July 2024. I have just received my first bill which shows I owe £1904.88 from October 2021. I can't have this hanging over me all weekend, does anyone know how I can speak to someone to get this sorted. Thank you
Incorrect bill
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Level 927 Hours AgoHome related calls 0808 501 5200
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 495 Hours Ago@DebbyL
Unfortunately their main Customer Service telephone line closes at 4 p.m on a Friday until Monday morning. They have an out of hours number: 0808 5015088 but it's only for emergencies with meters.
They are supposed to be available until 10 pm 7 days a week on WhatsApp and the same by email at hi@eonnext.com
I've never used either of those, but it's worth a try. -
Level 912 Hours Ago@DebbyL
Can you explain who the bill is from, whether the readings are correct and whether lots of previous bills ( with your old supplier ) were based on estimates. On the forum we don’t have access to your account but we can help to solve problem cases.
We’re just other customers with a variety of expertise and we usually are able to give advice on how to get matters resolved.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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