[DMSEDGE]

Hi Everyone,
Been in our apartment 11 months - Next Flex E10 tariff.
Opted to pay full amount due each month which we have done - Smart meter accurate and readings listed on the bill.
This month I received a bill (as well as my usual monthly bill) saying I was £475 in arrears and they will be collecting that amount on 7 Oct....
Phoned them up and was told that someone had "done a review" of our account - I asked how we could be asked for so much (or any extra) when we've been paying the full due amount each month.
Was told they would "look into it" - waiting to hear back with an explanation...
Anyone out there had a similar disturbing experience?
Duncan
p.s. Bit of a blow being a pensioner...

[Tommysgirl]

@DMSEDGE

I've asked the excellent Eon Next staff who are on duty today to have a look at this for you, so they'll probably send you a private message for more details about the issue, so they can look into it further. I hope it gets resolved quickly.🤞

[HelenaP_EONNext]

@DMSEDGE Welcome to the community 😊

I'm sorry to hear you have received an unexpected bill as I understand how this could cause concern 😞 When you have contacted our customer service teams, did they advise the type of review that was run on the account or billing?

As it sounds like you are on a variable direct debit and the full account balance is being requested, have you discussed a payment plan with our energy specialist for the balance to not be requested in full on 7th October? As we understand our customers may not have the affordability to make a lump sum payment of any unexpected bills.

I understand we may need to look into further the reasoning for the billing review, but I thought I would include a link to our thread Changes to your E.ON Next payments, how can we help? as this includes lots of information on the extra support available to our customers!

[DMSEDGE]

@Tommysgirl
I look forward to hearing from them

[DMSEDGE]

@HelenaP_EONNext
All I was told was that someone had carried out a 'review' - not what this actually meant.
As for negotiating a payment plan... why would I do that when I haven't been given a reason for the extra bill?
As I said - I was paying the full amount due every month so why should I be receiving an extra bill?

[HelenaP_EONNext]

@DMSEDGE could you please pop me a DM with your account details for me to look into the review reason further for you 🙂