In the past few weeks a code B3 has appeared on my gas meter. A search of Google suggests this could indicate that the internal battery in the gas meter is failing and needs replacing.
I have a traditional PAYG meter and have just booked an appointment for both my gas (card) and electricity (key) meters to be replaced by smart meters. However, the earliest appointment I can get is 16 October, which is 3 weeks away.
if it is a failing battery in the gas meter what should I do? Wait and hope the battery / meter doesn't fail or contact someone at EON Next? If the latter, who do I contact?
A B3 battery message indicates that the internal battery is on it's last legs, which usually means about a month or two before the meter stops working,
However, the meter will usually just stop recording gas usage and shouldn't leave you off supply. If you already have an appointment for a meter swap then I'd be inclined to just wait. If your meter failed completely and disconnects you then you could call the Emergency PAYG team on 0808 501 5088 but I'd just keep my fingers crossed and wait until the scheduled swap.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I'll take a chance and just wait. The B3 battery message has been present for about a month but it's only today that I actually looked up what it meant. I booked in the smart meter installation straightaway (thinking that the meter might end up getting swapped anyway so I thought I may as well get both meters swapped out) but then wondered if I should have phoned EON Next first to report the B3 code error.
Probably worth noting that in some cases - mainly PAYG Gas - the meter MIGHT disconnect you if the battery runs out. It's best not to take chances.
Just another guy passing by... The unknown tech way...
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Probably worth noting that in some cases - mainly PAYG Gas - the meter MIGHT disconnect you if the battery runs out. It's best not to take chances.
Ah, OK. I'd also sent an email to EON Next but hadn't got a reply which is why I started this thread as I'm worried in case the meter fails and cuts off the supply. I'm £49 in credit and don't want to lose this nor my gas supply. I'll give them a call. Do I phone the main EON Next number (0808 501 5200) or the emergency PAYG number listed above (0808 501 5088)?
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