Hi @geoffers
It seems the period between Mon 19th and Tues 27th has no data available on Bright, and the E.On Next app now shows some electricity data from Weds 28th, which tallies with the E.On Next app FAQs, which states that "following a communication issue which has now been fixed, we will not have the history of data for that time period".
My only problem with E.On is the lack of updates, which I was promised, rather than the issue itself, and the fact that the person who I dealt with is the one who will get back to me, so if she is away for an extended period, does that mean no-one else will do anything? Whilst this isn't a particular issue for me with this problem, as I can see it is resolved, it doesn't seem to be great for customer service if the problem is a more serious one!
It seems the period between Mon 19th and Tues 27th has no data available on Bright, and the E.On Next app now shows some electricity data from Weds 28th, which tallies with the E.On Next app FAQs, which states that "following a communication issue which has now been fixed, we will not have the history of data for that time period".
My only problem with E.On is the lack of updates, which I was promised, rather than the issue itself, and the fact that the person who I dealt with is the one who will get back to me, so if she is away for an extended period, does that mean no-one else will do anything? Whilst this isn't a particular issue for me with this problem, as I can see it is resolved, it doesn't seem to be great for customer service if the problem is a more serious one!
