Phillips & Cohen Associates Debt collectors

  • Han_EONNext's Avatar
    Community Team
    This is getting really ridiculous now. After spending hours on Tuesday night getting this ordeal sorted and being told that the account is closed and not to worry I am now receiving emails from Eon saying the account is still active and asking me to phone them to clear it up.

    Hiya Sean,
    @WizzyWigg is absolutely right here - it's not on and I'm so sorry you've had any further communication from us asking for a repayment. I'm afraid @Milly_EONNEXT is on holiday today, and I don't want to give you any incorrect information. I've taken this to our bereavement team to get some answers and I will let you know as soon as I do. 😊
    🌍 Striving for a bigger, better and sustainable world!

    There are lots of new ways to contact us! If you do need us please
    👉get in touch👈

    Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
  • Han_EONNext's Avatar
    Community Team


    I've just popped you a DM to get some contact details from you - our bereavement team would like to speak to you directly on this one.
  • Anasa_EONNext's Avatar
    Community Manager
    Hello @Sean12 I'm so sorry to hear of the trouble you've had with this I do know that @Milly_EONNEXT has reached out to you a little while ago and you are in good hands.

    I'm so pleased you were able to find us on the Community and we were able to get our bereavement specialist to look into this for you as with situation like this we want your journey to be as smooth and as stress free as possible.

    If there is anything else you need then please get in touch. We're hear to help and make the process better so we appreciate all your feedback.

    It would be great to hear back from you and let us know how your customer journey went as it will also help others that may have the same issue during a very difficult and sensitive time.
    'The greatness of a community is most accurately measured by the compassionate actions of its members’

    Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣