Meet Milly - a helping hand when it comes to bereavement

  • Han_EONNext's Avatar
    Community Team
    Good afternoon Community 😊 - how are we all?

    Thank you for coming to The Community, especially when you've had to go through a situation such as bereavement. Our customer services always try and hit the nail on the head - but as we've all seen sometimes things don't go as well as we all plan and we want to give you nothing but the best service.

    We have partnered up with @Milly_EONNEXT from our bereavement team to make things super easy for you and fill in the gaps when we need them 😊 . Here's what she has to say...

    How do I notify you of a bereavement?

    Letting us know online at Notify Now is a quick hassle free service - we aim to complete these within one working day. However if you'd like to speak to us directly call 0808 501 5035

    Who is responsible for the property when the customer passes away?

    Until the property is sold, passed back to the landlord or the council The responsibility will still remain under the customer’s name.

    Does the supply cut off when a customer passes away?

    No, the supply will stay active.

    What is an estate?

    This is everything owned by the person who sadly passed away. The monies may be made up of money, both cash and balances in a bank or building society account, along with any properties owned.

    What is probate?

    Probate is the process of someone gaining the legal right to deal with someone's property, money and possessions (their 'estate') when they pass away

    What is Confirmation in Scotland?

    Confirmation is the equivalent of probate in Scotland, Confirmation is the entire process of administering a deceased person’s estate, this involves organising their money, possessions & distributing them as inheritance after debt & taxes have been paid. We will only need proof of this if you are due a refund above £300.00.

    How do I request a refund?

    Please call or email us.

    Who are Phillips & Cohen, should I be concerned?

    If Phillips & Cohen have contacted you don't worry - they are our third party bereavement support. Phillips & Cohen are known as a debt collection agency however they specialise in bereavement arrears and will be there to support you.

    If you need any further info or want to learn more head to ➡ Contacting E.ON Next when there's been a bereavement.
    Last edited by Anasa_EONNext; 2 Weeks Ago at 18:44.
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