I've just had my bill through and my electric bill in a month has gone up to £2000. The last meter readings I have submitted were 1514, 1518, 1524. There is no way in a month we (2 people in 1 bed flat with gas cooking and heating) have used £2000 worth of energy - in fact, impossible that we have.
Is this just a glitch with eon or the system? Worried that they could adjust the bill to the outstanding amount for next month which would be ridiculous.
Yup, this definitely doesn't sound right to me. I'd recommend disputing this bill on the basis that it's invalid. I don't use much energy myself and my energy supplier (not E.On) only charges me around £25 a month on average. If you dispute the bill, that should allow this to be sorted. If you don't get anywhere, I'd recommend initiating the complaints process to force a resolution.
If you still don't get anywhere after eight weeks of raising the complaint, please request a Deadlock Letter so that you can head to the Office of the Energy Ombudsman.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
@jc26 Hey there! If you would like to contact us on Facebook/Twitter via private message with your account details, one of the Digi team can look into this for you.
Disgusting isn’t it, had similar issue with final bill for a small 1 bed flat I left 3 months ago. They gave me fonal bill, closed my account (I have confirmation in writing) now they say I owe £4k!!
Disgusting isn’t it, had similar issue with final bill for a small 1 bed flat I left 3 months ago. They gave me fonal bill, closed my account (I have confirmation in writing) now they say I owe £4k!!
Hey Mina
That does sound very high - with final bills it can sometimes be that the final read is wrong and causes a high bill. Have you been in touch with us to ask about this? If you haven't and you'd like to get in touch the quickest way is on Facebook/Twitter via private message with your account details, where one of the Digi team can look after you.
Let me know how you get on
Hannah - Digi ops manager & here to spread positive energy
I've got crazy bill, too. When I was in Igloo, my bill was usually £20 - £30 per month;
The first bill I had here was for Oct2021 - Dec2021 which was £80, which is similar to what I had before, but... Then I receive a £460 bill in January, which charge the Nov2021 & Dec2021 again, and with a definitely wrong meter reading (starting meter is 4 digit, but it has a meter reading only has 3 digit)
I called the staff, he confirmed me that the meter reading was wrong and ask me to neglect the bill and said he would help issue a correct bill, but there are nothing updated even I keep sending email, there’s no reply at all. And I just receive another bill over £100 for Jan – Feb 2022, which the same set of meter readings has been repeated 3 times (which cost £31.42) and make it over £100 including VAT, that doesn't make sense at all. I’ve checked through the readings on the smart meter, which I find that even though the first meter reading on the bill was wrong. I don’t understand why I have a smart meter, but Eon can’t connect it and get the correct calculations. And what’s even worst, the standing charge and the unit rate on the smart meter are more expensive than the rate on the bill, but the bill is far more expensive than the meter shows. HELP!
Just had the same thing happen for the second time, We are an Electricity only Customer, October £93.89 November £103 December £154 Then January £654 ? We Have Gas Heating and Solar PV so not sure how could have used 3112KWh when it's normally 400-500 in the winter months ?
Are all your statements based on accurate meter readings or have there been any estimates? Does the reading on the latest bill look sensible compared to what is showing on the meter right now?
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Hi JoeSoap thanks for your response, to answer your question all of the meter readings were taken automatically over the modem remotely so no estimates. The overall total on the physical meter does reflect the mystery 3112 KWh reading. When I raised this before I was told that the reading was clearly wrong and they quarantined the reading and refunded the money and that the metering team would follow up and possibly change the meter. However this never happened and the charge has automatically been put back on our account so we should be £118 in credit instead we are 978.40 in debit! Using the in-house display you can toggle through the readings for the whole year and they are fine up until the one that's wrong. We haven't installed an outdoor Olympic size heated swimming pool either :). We have 3.5KW PV on a south facing roof so even though we both work from home full time we don't use a lot of power during the day and any spare is scavenged automatically to heat our Hot water cylinder using a Solar Iboost.
Hi JoeSoap thanks for your response, to answer your question all of the meter readings were taken automatically over the modem remotely so no estimates. The overall total on the physical meter does reflect the mystery 3112 KWh reading. When I raised this before I was told that the reading was clearly wrong and they quarantined the reading and refunded the money and that the metering team would follow up and possibly change the meter. However this never happened and the charge has automatically been put back on our account so we should be £118 in credit instead we are 978.40 in debit! Using the in-house display you can toggle through the readings for the whole year and they are fine up until the one that's wrong. We haven't installed an outdoor Olympic size heated swimming pool either :). We have 3.5KW PV on a south facing roof so even though we both work from home full time we don't use a lot of power during the day and any spare is scavenged automatically to heat our Hot water cylinder using a Solar Iboost.
Probably best to get back in touch with customer service and get them to refer back to the previous conversation.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
