Smart metres what a mess.

  • 059's Avatar
    Guest
    Quote Originally Posted by Sam View Post
    Hi, @Waffler

    If you would like to discuss the benefits or have any questions about smart meters we are more than happy to discuss this. We can also stop any smart correspondence going out to you. In order to do this contact us via face book or twitter or email us at hi@eonnext.com


    Sam

    Okay Sam here goes.
    I have sent email to the hi@eonnext.com - no reply!
    As requested, I have Direct Messaged : Hatwildeman Head of Community
    With my account details - Still No Reply.
    Apart from sending a pigeon - Why not have a proper communication system through the customers account Login.
    That way you will have all the information to hand - account ID, Meter reading data or lack of Smart Meter readings!
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  • Undecided's Avatar
    Level 1
    @059 You are right - they ignore phone calls, emails, messages, twatter & every other "support" platform.

    The only way you will get an answer is by posting your opinion on Trust Pilot, it seems that's the only platform they bother monitoring.

    ​​​​​​​Good luck.
  • Beki_EONNext's Avatar
    Community Manager
    @Flockle Can you get in touch with the FIT team - 0808 5015218. If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday. Home related calls 0808 501 5200
    Business related calls 0808 501 5699.

    ​​​​​​​Sending positive energy to you,
    Beki - Digi Ops Team Leader & Sustainability Enthusiast

    Everything & everyone powered by sustainable energy. 🌍
    Last edited by Beki_EONNext; 15-10-21 at 08:59.
  • Beki_EONNext's Avatar
    Community Manager
    @059 I'm looking into this for you now.
    ​​​​​​​Sending positive energy to you,
    Beki - Digi Ops Team Leader & Sustainability Enthusiast

    Everything & everyone powered by sustainable energy. 🌍
  • notonyourneilly's Avatar
    Level 1
    I have on 4 occasions tried to get a date for my smart meter installation only to be told that there are no appointments available, now I have had a threatening message to say if I don't have a smart meter installed my tariff may change.
    The link supplied on this message does not work, and trying to contact Eon on the phone is a nightmare, my phone battery died after waiting 25 minutes for someone to answer.
    I want a smart meter, so Eon please try and give me an appointment, and don't threaten your customers, it is very easy to change suppliers.
  • Landmark's Avatar
    Level 18
    Quote Originally Posted by notonyourneilly View Post
    I have on 4 occasions tried to get a date for my smart meter installation only to be told that there are no appointments available, now I have had a threatening message to say if I don't have a smart meter installed my tariff may change.
    The link supplied on this message does not work, and trying to contact Eon on the phone is a nightmare, my phone battery died after waiting 25 minutes for someone to answer.
    I want a smart meter, so Eon please try and give me an appointment, and don't threaten your customers, it is very easy to change suppliers.
    If you haven't tried Twitter (or Facebook), do so ASAP and tell them your tariff is in jeopardy for the above reasons you gave. Twitter is the best way of communicating fast with customer services by means of Private Message. If you are not a member you will have to join, but it's well worth it to fix your issue quickly.
    Please let us know how you got on.
    Wishing you all the best.
    BTW don't switch, whatever you do; because now is the worst time to switch because of the gas energy crisis📈
  • brisinger's Avatar
    Level 1
    It's an absolute fiasco. I rue the day that I had one fitted, it's just one thing after another and Eon are unwilling to sort things out. They've faffed around from day one and if you moved supplier they became dumb terminals again. Now they've done an OTA "upgrade" my IHD is about as useful as a chocolate teapot. I only had one fitted because I've got solar panels and could adjust my habits to be more energy efficient.

    I was led to believe that you could watch them and use energy more efficient. What's the point when they don't connect to a signal of your meter and EON won't come out and do a fix if they can't sort it out OTA? If anyone asked me whether to have one fitted I'd say don't. In my opinion it's an absolute farce and they are laughing at us.

    If there was a rating system I'd be giving them -10.
  • Beki_EONNext's Avatar
    Community Manager
    @brisinger Hi there, it's Beki here. 👋 I am a Community Manager here at E.ON Next and I would like to welcome you to the Community and thank you for taking the time to post.

    I would love to know a little more about your situation if I can and hopefully get my detective hat on to get a result for you?

    - When did you have your new meters installed? The reason I ask, is that it can take up to 42 days to get a connection with your meter and IHD.
    - Are we receiving smart meter readings from your meters?
    - Can you confirm if these are SMETS2 meters?

    Once I have some more information, I may be able to help you further.
    I look forward to hearing from you.

    Sending positive energy to you,
    Beki - Digi Ops Team Leader & Sustainability Enthusiast
  • brisinger's Avatar
    Level 1
    Quote Originally Posted by beki View Post
    @brisinger Hi there, it's Beki here. 👋 I am a Community Manager here at E.ON Next and I would like to welcome you to the Community and thank you for taking the time to post.

    I would love to know a little more about your situation if I can and hopefully get my detective hat on to get a result for you?

    - When did you have your new meters installed? The reason I ask, is that it can take up to 42 days to get a connection with your meter and IHD.
    - Are we receiving smart meter readings from your meters?
    - Can you confirm if these are SMETS2 meters?

    Once I have some more information, I may be able to help you further.
    I look forward to hearing from you.

    Sending positive energy to you,
    Beki - Digi Ops Team Leader & Sustainability Enthusiast
    I've got a steam powered (SMETS1) Eon Smart Meter and the IHD inexplicably just lost connection. Nobody had been anywhere near it. (The IHD has worked through a number of suppliers even though the meter became dumb.) This was months ago and it's been back and forth over the phone and 'net ever since. A while back Smart was appearing on my invoices and I checked the CAB website and it's coming up that it has been updated to Smart. I tried the Facebook bot and it just said I'll have to do without the IHD. IMHO it's positively rude to say that to a customer. The whole point I had it fitted was that I could use energy more efficiently and on-the-fly having solar panels. I have got so frustrated with EOn that I contacted SmartEnergyGB and they have told me that suppliers have to have working IHD and as a disabled priority customer an AIHD may be an option. The current one just stopped working and a mysterious red 'X' appeared on it. It's just sat the displaying room temperature and no other data. I've surfed the web and found nothing about it... Yes I tried long pressing the button to resync but to no avail etc, etc, etc. It's been an absolute farce and I wish I hadn't had one fitted.
    (I won't even bother mentioning the FITSwitch fiasco that has been going on for 12 months now and going round and round in circles.)
    It's getting to the point where I'm seriously considering looking into going off grid. This company has been one failure after another since they bought out NPower Select the amount of problems I've had since. They even blocked me from changing supplier when it happened to be that they were taking over NPower Select in the background. Those are just two of many. It's appalling and if it wasn't for the price hike I would have left.
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  • brisinger's Avatar
    Level 1
    It's an absolute fiasco. I've been at war with them for months now about it. This is their latest excuse...

    "Good morning,

    I'm sorry about this. Unfortunately we are not replacing them are the moment, I understand one of the reasons smart meters are installed is to track your usage, all i can do is apologise for this and assure you that everything with your actual smart meter will still run and work smoothly.

    I have formed a complaint for this and I have credited your account £20 as a customer service gesture for the lack of replies and service provided.

    Warmest Regards,

    Courtney

    Energy Specialist at E.ON Next
    I wish they would stop fobbing me off with an offer of £20 and get the damn thing sorted! I could probably save more than that if I could use it smartly.