Up until now the energy shift scheme seems to have worked as it should for me. For the first seven of the eight events I have taken part in this time around I have predicted with some success how much I saved in both kWh and as a percentage of my average use. I accepted an invitation to an event on 17 January from 5.30 - 6.30pm, was confirmed as taking part and received a reminder shortly before the event started. All good so far.
It was one of my best efforts with a predicted reduction of 81% against a 20% target and at £3/kWh I was anticipating an award of around £3.29. At the end of each event I normally get an email telling me they are doing the calculations... but not this time. That made me think that something was awry. I normally get my results within about three days and only once (in November I think) had to wait five days. It is now six days on and I have heard nothing since the reminder to switch things off. I think something has gone wrong.
Did anyone else take part on 17 January, particularly with Eon Next, and if so have you heard anything since? Any confirmation they were crunching the numbers or any notification of your results?
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@JoeSoap
I also took part in that energy shift.
I received the email saying my results were being calculated as soon as the energy shift ended, but since then I have heard nothing.
... I also took part in that energy shift.
I received the email saying my results were being calculated as soon as the energy shift ended, but since then I have heard nothing.
@JohnT Thanks for the info. At least you've had some acknowledgement after the event. Hopefully you'll hear something soon with your results... and me too 🤞. Please can you keep me informed if you hear from them?
It is now six days on and I have heard nothing since the reminder to switch things off. I think something has gone wrong.
Did anyone else take part on 17 January, particularly with Eon Next, and if so have you heard anything since? Any confirmation they were crunching the numbers or any notification of your results?
No news from my participant (via the Utrack app) either - still says calculating.....😄
What is strange though is that data for that event window , I had within 24h via Bright plus similar data (for the 10 previous non-event days) used for the baseline calculation.
TBH though I've kind of written this winter off in its entirety (for DFS) so if I get anything at all out of it, it will be a bonus.
@JoeSoap At times the results can take a little bit longer. Please don't worry we're working on this! You should start seeing the results shortly and we'll start to send emails within the week 😊
Last edited by Anasa_EONNext; 23-01-24 at 18:14.
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@JoeSoap At times the results can take a little bit longer. Please don't worry we're working on this! You should start seeing the results shortly and we'll start to send emails within the week 😊
@JohnT Thanks for the info. At least you've had some acknowledgement after the event. Hopefully you'll hear something soon with your results... and me too 🤞. Please can you keep me informed if you hear from them?
Joe, I received my results email this morning and the cash has already been credited to my account.
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