My mum sadly passed away in November leaving no will - since then I'm going round in circles trying to get refund of £400 on my mums account I'm finding it all upsetting and getting frustrated with the 2-3 emails and phone calls per week.EON were happy to take meter readings from me discuss the account - however won't issue refund in my name as I can't prove I'm the executor - we live in Scotland -scottish law recognises me being legal next of kin as there is no spouse and I'm the eldest child . The bank closed down my mum's account on registering the death , so I'm unable to process a cheque which is made out " to the executor of xxxx" desperately looking for some advice Donna
Sorry to hear about your loss. My mum passed away, getting on for two years ago now, without leaving a will, but I live in England. Have the bank fully closed your mums account, or just frozen it to prevent withdrawals? In my case the bank froze my mums account for withdrawals, and because I was what they called her 'Personal Representative' I completed an online form and they transferred the outstanding balance into my bank account after about 8 weeks. Most banks have Bereavement Sections who can help, and organisations such as Citizens Advice, can offer advice and assistance, so they might be worth a try. Dealing with the loss of a parent or loved one is an awful experience, and you can do without any extra stress, so hopefully someone like Citizens Advice will be able to help you.
@DonnaH I'm so sorry for your loss, this is the last thing you want to be doing at such a difficult time. We do have a few different processes so happy to take a look to see what we can do for you. You're definitely not alone in this 😊
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
I see that @Anasa_EONNext the Community Manager is looking into this for you now. She and her team are excellent, and they'll do everything they can to help you, so hopefully it will be resolved fairly soon.
Hey @DonnaH I'm sorry for your loss, losing a parent is never easy and I understand how stressful and overwhelmed you must be feeling.
As you mentioned there is no will, have you applied to the sheriff to become the executor? You might find this link helpful, it's the Scottish Government website and it highlights what to do after a bereavement in Scotland . I hope you find it useful 😊
Last edited by DebF_EONNext; 12-01-24 at 18:06.
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Hey @DonnaH I'm sorry for your loss, losing a parent is never easy and I understand how stressful and overwhelmed you must be feeling.
As you mentioned there is no will, have you applied to the sheriff to become the executor? You might find this link helpful, it's the Scottish Government website and it highlights what to do after a bereavement in Scotland . I hope you find it useful 😊
Hi @DebF_EONNext It might be me but couldn't get link to work 🤔
Many organisations require an indemnity to be signed making the recipient of the funds liable should any other claimant come forward. It is entirely sensible and rational for Eon Next to adopt that policy. With so many customers this situation must be extremely common, although not so many in Scotland, which has its own laws on Intestacy.
The cheque is technically uncashable as without a will nobody in the UK could be made an executor. However, one practical option would be to try to cash it via paying in through a machine. If it gets paid then problem solved. If it’s rejected you are back to square one.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.