Priority Services Register: What is it and how do I get added?

  • Connor_EONNext's Avatar
    Community Team

    Priority Services Register

    What is it?

    If you’re a vulnerable customer and feel like you need some extra help with managing your energy account, we can add you to our Priority Services Register (PSR).

    You can add yourself to the register or update your circumstances any time through your
    online account or by emailing us at

    When you’re on the PSR, there are extra things we can do for you to make life easier:

    1. If your energy supply stops unexpectedly, we’ll prioritise reconnecting you straight away.
    2. If you’re struggling to read your bill or statement, let us know and we can help.
    3. You can choose someone to look after your account for you. If they’re happy to do this, we’ll send them your bills or statements.
    4. If you’re worried about security, you can choose a password our team will use to identify themselves.
    5. If you have any concerns around reading the meter, we can request a ‘walk order’ either every 3 or 6 months for a meter reader to visit the property.
    6. If you have a meter that is unsuitable due to vulnerabilities we can discuss further options, for example a customer with a prepayment meter can have the meter moved to a more accessible location to ensure they are able to top up easily.
    7. We can arrange annual gas checks.

    How will I know if I'm eligible?

    You are eligible if you:

    • have reached your state pension age
    • are disabled or have a long-term medical condition
    • are recovering from an injury
    • have a hearing or sight condition
    • have a mental health condition
    • are pregnant or have young children
    • have extra communication needs (such as if you don’t speak or read English well)
    • need to use medical equipment that requires a power supply
    • have poor or no sense of smell
    • would struggle to answer the door or get help in an emergency

    If none of these apply to you - get in touch with us and ask about the PSR - we may have reasons not listed which we can apply

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    E.ON Next free gas safety checks:

    If you are on the Priority Service Register (PSR) then you may be eligible for us to carry out a FREE gas safety check! Find out more information on our thread E.ON Next free gas safety checks for vulnerable customers! 🔥

    The ECO4 Scheme:

    Have you heard about the Energy Company Obligation (ECO4 Scheme)? at E.ON Next we have teamed up with the sustainability team to have a better understanding of the ECO4 Scheme!

    Check out the wonderful thread
    ECO4 Scheme - Meet Joan and Alex to find out more information on the scheme and around cavity wall insulations, external wall insulations, smart thermostats and loft insulation's!

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    Extra Support 🤝:

    Have you registered on the Priority Service Register (PSR) but still require some extra support? We are here to help and point you in the right direction of our further support channels!

    • Paylink - We’ve partnered with Paylink, a company who specialises in helping customers to understand and take control of their finances.
    • Stepchange - “We have more than 25 years’ experience providing free, expert debt advice. We offer the widest range of practical debt solutions of any provider in the UK.” You can find out more information on their website at Stepchange
    • Mind - If you feel financial concerns are affecting your mental health, you can reach out to our charity partner at Mind
    • Citizens Advice - Citizens advice can offer a wide range of guidance and support! You can find more information on what advice you can receive on their website at Citizens Advice
    • TellJo - TellJo is a questionnaire to offer personalised support and guidance! Check out our thread to find more information on TellJO here EON Next Extra support - TellJo
    • E.ON Heat - E.ON Heat provide a community heating system which supplies heating and hot water! Find more information on their website at E.ON Heat

    There are also many charities and companies that offer advice and support to people who have vulnerabilities or just need a little extra help!

    • Age UK - Age UK are a charity who help provide advice and support! visit their website at Age UK
    • Beat the Cold - Help to reduce fuel poverty and improve health and well-being, visit their website at Beat the Cold

    We have also partnered with Kidney Care UK to signpost additional help available to people living with Chronic Kidney Disease (CKD), including people who undertake their life saving dialysis at home. As well as this, if you're on the PSR and live with elderly people, live alone or with someone with a disability or chronic illness you could also get a free gas safety check.

    We also have the EON Next Energy Fund available for customer needing extra support - the Energy Fund could help you pay your E.ON Next energy bill arrears and even replace old appliances.

    Last edited by HelenaP_EONNext; 3 Days Ago at 10:53. Reason: Updated links
    🌳Together we can work to achieve a more sustainable Future 🌳
  • 1 Reply

  • DebF_EONNext's Avatar
    Community Team
    Thanks @Connor_EONNext this thread is super helpful, I have just made sure my Grandad has been added with his supplier 😊
    "Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳

    E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗