It's that time of the year again when we’re creeping up towards those winter months.
During this time we see people go off supply more often.
Gas:
- DON'T use ANY appliances, light, touch switches or light a flame
- Open your windows and ventilate the property
- If the meter is in a basement DO NOT enter the basement
- If the meter is elsewhere, switch off the gas by turning the tap on the meter 90 degrees.
- Leave the property and stay in a safe space
- Call 0800 111 999 and a gas safe engineer will be sent to the property.
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Has your prepayment meter self disconnected?
If you are off supply as you’re struggling to top up your meter due to financial difficulties please contact our energy specialists who will be able to provide further support.
Is there any error code showing on the meter?
If you go off supply with gas it is really important to do these checks first. If it is deemed that it is an emergency then we will try to arrange an emergency engineer. Please note that priority will be given to those that are most vulnerable.
If you have a medical condition or a health condition that you feel we should know about then please let us know as you may be entitled to be added to the Priority Services Register (PSR) you can find out more about the PSR by visting our blog post: What is the Priority Services Register
Is it a power cut?
Is it your fuse box?
Is there a red light flashing?
Has your prepayment meter self disconnected?
If you’ve followed all of the steps above and are still off supply then you should contact our energy specialists to arrange an engineer. Remember to let the Enery Specialist know exactly what you’ve checked to help speed things up. Below is a list of question that they will ask so being prepared will help get you sorted as quickly as possible.
- Will someone over the age of 18 be at the property?
- What is the best contact number for the engineer to contact?
- Where is your meter located and is this less than 6ft of the ground with easy access?
- Are there any vulnerabilities the engineer needs to be aware of? i.e something that may mean you need a little longer to answer the door
- Are there any young children under 5 or elderly in the property?
- Where can the engineer park, are there any parking restrictions such as paid parking, permits, gated access or road works to be aware of? If so, where should the engineer park?
- Does anyone in the property current display COVID symptoms or has anyone had any COVID diagnosis in the past 14 days?
- Any pets in the property such as large dogs or cats that the engineer needs to be aware of? Any pets will need to be out of the way for the engineer to work.
Well we've been working hard in the background ensuring all of our Energy Specialist have been up skilled and are ready to help with any queries you may have! 🌟
And we'll be here on the Community as always to let you know if there any known issues and will be there to guide you through any next steps you'll need to take.😊
Last edited by DebF_EONNext; 1 Week Ago at 10:21.
🌳Together we can work to achieve a more sustainable Future 🌳