Gas reads not being read remotely by DCC

Level 4

Spark57

11-04-23

7522 views

Hi, Polled data with respect to our electrical energy advances have always been collected ok, but gas reads haven’t been able to be collected for quite a long time. However, since the new prices from April 1st dropped into the settings on our IHD …. suddenly gas started to work, they then became sporadic & now reads seem to have stopped being collected again. We’ve been sending manual reads in for ages anyway & now, quite all of a sudden, our daughters smart meter has also gone belly up & stopped polling data for the last month !
After reading other posts, issues around data capture from SMETS2 ‘not so smart’ meters have become an ever-frequent ongoing cause of customer frustration, therefore; since we all pay standing charge ( which is for maintenance of the line, the system & the apparatus ) don’t we all deserve a smart system that actually functions as per contract agreement? Just a simple late evening thought from someone who feels undervalued.

12 Replies

Best Answer

Level 77

WizzyWigg

12-04-23

Best Answer

@Spark57
I've had a smart meter for some years now. I really wanted one and jumped at the chance when it was offered to me.
Knowing what I know now, and having the experience, I wouldn't recommend having one installed. Not until the technology, infrastructure and protocols are standardised. As a very learned member of this forum also said "smart metering needs to remove at least two intermediaries from the system. DCC and OFGEM for starters" .
The future is rosy but not until then.
My smart meter has been more a dumb/dim meter.
For the moment there is nothing like the good old spreadsheet!

Level 4

Spark57

12-04-23

@WizzyWigg
Hi, Once we realised that SMETS1 was enveloped with so many issues, then; we sat back & waited until SMETS2 was up & running. Mainly because we have solar panels & SMETS1 can struggle with dealing with them.
SMETS 2 clearly shows import & export registers on the meter display sequence & the IHD clearly identifies when our algebraic sum is exporting. So, we’re happy with electric functions & reads, it’s just our IHD’s inability to comprehend dealing with our gas properly. Total let-down !
I did manage to get a promise of a free replacement IHD to be installed by an Eon engineer ( after I repeatedly stressed what standing charge is actually for & why we pay it ) but alas; when I submitted my date, no one ever came 😮.
So, I treat both meters as dumb metering, submit reads myself ( yes, standing charge contains a precept for ‘actual’ meter reads you know ) & then keep an eye on our IHD to see if we can put the toaster or washer on for free etc 👀. It’s about all our IHD is good for 😮.

Level 77

WizzyWigg

12-04-23

I think you have truly summed up the current use for the IHD. 😊

Level 92

retrotecchie

12-04-23

Originally Posted by WizzyWigg

I think you have truly summed up the current use for the IHD. 😊

An IHD rather reminds me of my ex-wife. Neither any practical use nor real ornamental value and, with the benefit of 20:20 hindsight, nothing but an almost constant irritation. 🙄

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 77

WizzyWigg

13-04-23

@retrotecchie
👍😂

Community Team

Han_EONNext

13-04-23

@retrotecchie I'm sure she's not that bad 🙈.
@Spark57 have you tried to reset the device?

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Level 4

Spark57

13-04-23

@Han_EONNext
Yes, but since gas reads are inconsistently being remotely read, then this suggests the link between them is dropping in & out @ random.
Our IHD was displaying incorrectly with the wrong price for gas for the whole of last year but did measure the gas usage against these incorrect settings 😳 The patch sent out for both of the new prices ( as our fix ended ) did jump into the settings on the IHD & are correct, but now gas usage comes & goes 🤷🏼‍♂️.
If autonomous electric cars prove to function like smart metering, then there’s a big problem on the way 😂

Community Team

Han_EONNext

13-04-23

@Spark57 That is so strange! Perhaps getting in contact with Customer Services to investigate your random gas readings?

Level 77

WizzyWigg

13-04-23

My gas readings to the DCC are erratic and have asked CS to look into it for me. The reply I've had is this:

Good morning , I have received an update from the smart metering team. This is that the issue is to do with the firmware and this needs to be updated.
Regards
******.

The very latest update says it will sorted sometime this year. 🙃

Electric readings are no problem.