Does anyone know when the smart meters and ihd's update to the new April tariff please? Mine is still saying the tariff before 1st April.
Smart meter not yet updated???
-
Best Answer
Level 5503-04-23Best Answer@Deviljane666
Yesterday (2nd April) my IHD and meter got updated to the new SC and unit tariffs correctly and today (3rd April) my online account is now showing the same correct information. Updates must be happening in batches rather than all-at once. -
Best Answer
Level 7618-04-23Best AnswerThis thread is in Updates. I know it's effecting my SMETS1 meter. Whether it's effecting others I've no idea. I've contacted CS last week but no update so far.
https://community.eonnext.com/thread...-price-change) -
Level 5501-04-23Sorry, no idea although I'd thought it won't be at the very top of Eon Next's priorities.
Last edited by Mailman; 01-04-23 at 08:08.
-
Level 1301-04-23@Mailman no probably not, just wasn't sure if it updated midnight and as the new tariffs have come in I thought it mightve, I just worry that's all, thank you for your reply, I suppose I just need to be patient -
Level 9101-04-23@Deviljane666
The tariff changes are quite small so personally I’ll probably just live with it this time even though I’m changing from a fix to NextFlex. The consumption will still be accurate so as long as the costs are close enough then that will do me.
You could hang on a few days to see what happens but if you’re desperate you could send an email to hi@eonnext.com with Request IHD Tariff Update in the title and your details in the body of the text asking for both Gas and Elect to be updated.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 9101-04-23Your bills will have the correct tariffs but it’s just what you see on your IHD that will be slightly out.
-
Level 1301-04-23@JoeSoap thank you, I'll hang fire see if they update, the standing charge has gone up but the unit price has come down, I'm on next flex assist I think and just pay for what I use, last month was the first month I had to pay anything because of credit on the account, the government payments etc, I can get a fixed deal for £136 a month but I've seen people saying hang fire as the tariff price should be coming down again in June/july I think.
-
Level 501-04-23Mine only changed this evening on electric & are higher than what they have given me!!! Gas hasn't changed yet.....but I think that only updates daily
Last edited by Footersd; 01-04-23 at 19:10.
Powered by
