Hi,
We have a smart prepayment meter and are waiting for this to be converted to a credit meter....will be done by the end of January according to Eon (the January that was two months ago)
The app is now saying I need to top up on the website, but the top up button has disappeared on the website. Can anyone tell me what is going on?
Changing from Smart PAYG to Smart Credit should be easily done remotely as far as I'm aware. I wondering if the changeover has just occurred, hence the lack of a top-up button, and you haven't been informed. One for customer service I think.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Hi Joe, appreciate your response. Eon have not confirmed any change taking place, and I have emailed multiple times. Would really hope we might get a heads up before they would just change it. I will email Customer services if I don't get a response on here
I agree that you should have been informed if the change has occurred. I’m concerned you might run out of credit if it hasn’t though. Emails can take days or even weeks to illicit a response so I would be inclined to phone and leave my handset on speaker until someone answers.
Fortunately I topped up yesterday by quite a big amount and we are set to emergency credit over the weekend anyway in case of worst case scenarios. The phone lines close at 4pm on a Friday so will have to be a Monday call
In the meantime, you can download a barcode from your app which will enable you to top up at a PayZone terminal if need be. This allows a payment to be made in the shop that will be credited to your smart meter.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@retrotecchie Nope unfortunately don't even have that option, can log in but cant see anything else. I'm aware of how it all works, so I know there is a glitch somewhere!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
