No payments for almost a year

Level 1

DamoM

28-02-23

3712 views

I last received a payment in May 2022 for my March 2022 reading. I have since given readings in June, September and December within the windows and have not been paid anything. I have sent a few whatsapps but received no reply so I thought I'd try the forum to see if I could get some kind of response.

3 Replies

Best Answer

Level 91

JoeSoap

01-03-23

Best Answer

@DamoM
Just in case you haven't tried a direct approach to the FIT/SEG Team here are the details...

I need to speak to someone about my account, how can I contact the FiT / SEG team?

You can contact our FiT /SEG team on 📞 0808 501 5218.

Monday: 9-5
Tuesday: 9-5
Wednesday: 9-5
Thursday: 9-4
Friday: 9-4

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Community Team

Han_EONNext

03-04-23

Thanks for those details @JoeSoap 😁
@DamoM did you manage to get in touch with us and sort this out?

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Community Team

Lee_EONNext

20-06-23

Hi @DamoM Just wanted to check in and see if you have had your payments back dated yet? If you need anything get in touch with us and we can take a look into this.

Thanks

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