We are on a top-up meter, the old style one, and still haven't received a single voucher for our energy. The £400 is universal, but E-on haven't sent us any of it, why??
Still no vouchers received for Energy Support Scheme
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Best Answer
Level 9214-03-23Best Answer@Saxon
The £400 is indeed universal but administered through the energy companies. Are your meters registered with Eon.next and do they have full details of you correct name and address as well as the meter serial number(s)?
Many people who have always just 'topped up their meter' but the account isn't correctly registered have had this issue. It may even be that if that is the case, just because it says Eon on the meter, it doesn't necessarily follow that they are indeed your supplier.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Best Answer
Level 9215-03-23Best Answer@Saxon
In which case you should have been getting the vouchers. I'd phone customer services if I were you to find out why you haven't had any.
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Level 9126-02-23@Saxon
There are a number of reasons why this could have happened. See @meldrewreborn's suggestions on your other post on the subject here.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Community Team14-03-23Hey @Saxon 😅
Hannah here 👋 - your January voucher should have been applied directly to your meter by now 😊. Has this gone on for you?🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈 -
Level 315-03-23@Han_EONNext NO we have not had any voucher whatsoever 7ve hsaxon terrace widnes. we have had NONE -
Level 9215-03-23@Saxon
Are you actually registered with Eon.Next as your supplier? Unless they have your correct account details for your meters, they don't know who you are!
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Level 315-03-23@Han_EONNext No, none of the vouchers have gone on and we haven't received any by post either
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Level 315-03-23@retrotecchie We have a welcome letter with an MPRN number on it, so yes, they know who and where we are
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Community Team16-03-23@Saxon
I'm so sorry you haven't received them yet! @retrotecchie is right on this one, you'll need to contact an Energy Specialist so they can look into this further for you ✨.
👉How to contact us👈
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