[Fishwife]

Just incase I sound daft on phone, if you have been changed from a prepayment metre to a credit metre, and have some money left on your key.... Can you get the money back or is is it now wasted. Any ideas before I go grovel. TIA

[meldrewreborn]

@Fishwife

The money is yours and should be refunded - but be patient unless its a lot of money.

[Fishwife]

Thankyou very much. See what they say

[Anasa_EONNext]

Good evening @Fishwife Welcome back to the Community, I'm so pleased that your meter fiasco that you mentioned in December has been sorted and you now have a credit meter @meldrewreborn is correct the money is yours no matter what the amount is and will either be transferred onto your account as a credit balance or will be refunded back to you. We may already be in the process of doing this for you. 🤞 So please get in touch with us you won't sound daft I promised you! 😁 Let us know how you get on it maybe useful for others that may reach out on here for the same help.

If you need anything else please don't be a stranger 😊