The final straw - 2 days trying to have 'an intelligent conversation' with a chatbot on Facebook messenger which results in me being asked to call a number that does not exist.
----
Thank you for your patience. You will need to call 0345 301 4884 they will be able to help you.
----
Is there anyone capable of resolving an issue or has this company simply become a shell vehicle for customer exploitation?
I am sorry to read about your Father, this is something that should be straight forward.
I do appreciate it's been a while, have you got this sorted?
It should not take any longer than 12 weeks to complete a transfer of ownership. We would need specific paperwork to go with the forms. The number you seem to of been given is our old FIT number, looking at the date you posted, that number should not be provided at all as it's no longer used.
The correct number is 0808 501 5218
Please do let me know if this has been sorted, if not I would like to see if there's anything I can do to sort this for you.
Thanks
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn
I have started to use Resolver.
Even making a complaint is not easy with EON Next.
They now have the current economic situation to hide behind, using the press to deliver well-positioned virtue signals. This is an easy tactic to divert attention away from the level of incompetence that is displayed; should a customer ever be able to interact with the organization, and expect to have an issue accepted and managed from inception to resolution.
I am so sorry that its been such a struggle getting through to talk to us - that's not how we like to do things ☹.
So I can help you mind sharing a little more information with us? Are you trying to close the account or transfer the ownership?
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
