The meter was installed in the 80s and had stopped working. Since this was discovered I've called pretty much daily since early November to try and arrange an appointment to have smart meters fitted.
I wasn't living there as it was being renovated and therefore not a priority. Now I've had to move back in and should be considered an emergency.
Still calling multiple times a day. I've emailed 5 times, tried WhatsApp 3 or 4 times and lodged a formal complaint.
Now in month 3 of trying to get this resolved and getting nowhere.
Thanks, @Han_EONNext for getting this resolved for me, and thanks @meldrewreborn for helping me flag it.
The engineer was at my property within a few hours of the emergency call being arranged. It wasn't a simple to fix and the engineer really went 'above & beyond' to get everything up a running. Finally got everything working at 8pm last night.
Have you tried a different supplier? You have the right to choose any supplier and there will be no difference in prices right now. I'd go with whoever gets you a meter in soonest.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Tried Octopus and EDF. Octopus wouldn't get into a conversation about it and EDF said it'd take a month. If I'd know I would have said "a month is fine!"
Sounds like one for @Han_EONNext. This is surely unacceptable and an emergency.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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