[Han_EONNext]

Hello all 🙌🏻

Just letting you know that very few customers have reported that their app is not working as it should do 👎. We’ve taken the usage tab offline for a small number of customers as the usage displayed was not correct - we are unsure of the time frame for this fix but please rest assured that we’re working on it 🔧 & your usage will be accurate on your bill.

if your usage tab is still working fine then that is great and you aren’t effected, however for some people it may display a purple screen that says we’ve got work to do.

If you need our help, then an Energy Specialist is always on hand to help you out 😊 please do Contact Us

UPDATE:

Daily energy usage is now showing again in the app for our electric only customers. We are still currently working on getting this live again for our dual fuel and gas only customers as soon as we have a further update we will let you know.

[JoeSoap]

@Carlhorn16

I read somewhere on here that it was back up and running for ‘electricity only’ customers but was going to take a bit longer to get it updated for everyone else.

Here it is… see the Update…
https://community.eonnext.com/thread...ll=1#post29389

[You]

I think you’ll find it’s more ‘customers’ than you realise. The majority of which don’t even know about this forum.
it’s been 11 days so far this month. It was the same the start of last month.

this is not good for someone who is terminally ill with cancer, who you won’t give an IHD to and who you know has to keep warm.

You should be tweeting this to your customers.

[retrotecchie]

@You

That would be no use to many of us that don't have Twitter. However, a notification on the main E.On Next website would be beneficial to customers without social media.

I installed the app on my phone recently. How it gives any benefit or advantage over the website version of the account I cannot see. Other than the ability to switch my phone flashlight on when I want to read my meter, which is not enough of a benefit to justify using the app. I'll probably until just install as it's not of any practical use.

[You]

It should be on both, then.
Given Eon are blatant liars (they were told to apologise to me by Ofgem.)They sent me a letter signed by someone who m, when I contacted him had no knowledge of sending the letter.

Possibly the shortest company I have ever had the misfortune to deal with.

[Han_EONNext]

Hi there @You 😊

Welcome to our Community 👋. From within our business we had not seen that many cases hence why we said a few and I do apologise if that was not the case!
We had replied to tweets that mentioned the issue and directed them to our Community post throughout the day, but I do understand what you mean by a public post from the company to make more users aware. - Thanks for the feedback and I will certainly pass that on 🙌.

We're sorry it has had an impact on you and I am sorry that you are having trouble tracking your usage. Please check out this thread 👉 IHD alternatives that offers some good advice when it comes to your IHD and how to track your usage 😊

[alec99]

yep i’m one. data was about 4 days behind, recently it was worse. seems to get worse after tariff changes. fingers crossed it’s better when the tab reappears.

p.s. when i reported it i was fobbed off, so good it is being looked at.

[FiboSoup]

@Han_EONNext It's been a month and you still haven't fixed it? How difficult can it be? It's simply a data collection and processing APP. Is someone actually working on it at all?

[Vic08]

It’s been down the whole of this month! How much longer is it going to take to fix? Constantly says you are beavering away behind the scenes. Surely it doesn’t take a month to sort out? People like to keep track of what they are spending. This needs sorting. What’s the point of having an app if it doesn’t work?

[retrotecchie]

@Vic08

My app is working fine. It was down for a couple of days in December, but I've had no problems since.