Hmm @Brownale this doesn't sound right at all. When you log in to your online account or the app and look at your meter readings is there anything that looks unusual between Feb - now with the readings? Sometimes if the readings have been out of sync or aren't in line then our system can get a bit confused so doesn't issue any bills or holds them until it is looked at.
If you think this could be the case then I would suggest popping our energy specialists a message and they will be able to look into it for you and get your bills issued. If it causes a debit balance they will also be able to help you set up a payment plan to clear it over a longer period and help you adjust your direct debit if needed.
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
@DebF_EONNext hmmm yes it’s possibly because someone else’s smart meter mistakenly got linked to my account at one point due to some confusion between the nearby house numbers, and the unofficial designation of this building plot…
What’s the best way to to get in contact with them?
Another thing I would also do (if you haven't already done so) is to check that the MSN (Meter Serial Number of your smart meter) corresponds to what you see listed on your account AND that the MPAN number that you saw on the February bill corresponds to your meter as well. My Smart Meter gives the MPAN after pressing the A button a few times if you cannot see it written down on a card next to the meter.
I take it there are no £ energy transactions listed along with any payments you have made (listed with the UK Gov £66/£67 EBSS payments)?
@Mailman I believe that the meter is recorded correctly, it appears that following the issues earlier in the year, someone forgot to tell the system to produce regular bills…
It’s now been updated and I’m suddenly in £200 of debt…
🙄
I believe that the meter is recorded correctly, it appears that following the issues earlier in the year, someone forgot to tell the system to produce regular bills…
It’s now been updated and I’m suddenly in £200 of debt…
🙄
I'd make sure that the meter readings used for this updated bill are not estimated and that the Energy Bills Support Payments (Oct-Dec) are all credited to your online account along with your actual Direct Debit payments and any other manaul debit card top-ups you may have made since February.
I also assume you made manual reads on the quarters...01 April, 01 July and 01 October to coincide with price changes? Otherwise estimates would need a bit of creative accounting, to say the least.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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