...when you evidently have no intention whatsoever of ever answering emails?
I sent you an email every day last week which you have summarily ignored.
On a par with your answering service which is essentially a vacuum to rival outer space.
Its got worse over the 10 months I've been on here. There are multiple channels and none are that instant. You either phone and hold in a queue for ages or else send messages which take many days to be responded to, although with the right keywords in the title some are prioritised. I'm sure that those claiming one thing in the title to gain priority, are then put to the back of the queue if the substance doesn't measure up though.
In a recent survey by Citizens Advice, E.On Next came an outstanding 15th in their table of energy suppliers for customer service. So my advice is always to walk away if a company lets you down. They haven't let me down yet (and i have a fixed price deal) but I'll not put up with bad service - others should consider their options accordingly.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
We have two choices of supplier as only two want to have any truck with single fuel customers in my postcode area.
Let's just say that the other lot are French and leave it at that...
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Hello @RayGhost Anasa here 👋 I'm sorry to hear that you've not had a reply yet. I can see that your email is with the prepayment team. From what I can see you are wondering if your voucher has been sent to you for December, I have checked and your voucher has been sent to you and has likely got caught up in the mail strikes, we are currently working on a different way to get vouchers out to customers quicker especially those that are delayed due to the strike.
In the mean time if you do go off supply or are about to go off supply please get in touch, if you state in your message this is an emergency and you are about to go off supply this will be prioritised, we'll need a screen shot of your meter to show how much you have left or if you are off supply😊
Just to let you know I've also raised a complaint for you to express your dissatisfaction.
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
Thanks for replying. And the guys here have reassured me that this is a postal problem.
So to be fair my dissatisfaction lies with the Royal Mail.
Getting through on the phone remains a problem but then that might be because you do have a few million customers!
Like I say, all I wanted to know if it had been sent. Thereafter we are at the vagueries of the postal service!
@RayGhost I'm so pleased that I've been able to put your mind at ease and I do hope your voucher is with you soon, please reach out if you need help staying on supply as we do appreciate that the issue with royal mail is not our customers fault and would not expect you to be off because of it, thank you for your understanding as you can imagine we are getting a lot of calls for missing vouchers and people worrying so it's great that you found the forum and was able to get our query resolved.
Please reach out if you need to, we can re issue a voucher if need be or tide you over with the credit, we are working on a way to get vouchers that are delayed or lost issued digitally for our customers as we'd hate to re send and the vouchers not reach you in time.
@meldrewreborn Supplier issues can happen but in this case the voucher has been issued 😊
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
