Why will I get more communication here?

Level 5

sjpd

19-12-22

3533 views

no one answering their phones, no reply from email, dont use "social" media. palmed off to some online forum. pathetic.
having a laugh so you's are.

11 Replies

Level 5

sjpd

19-12-22

"the community team has just jumped for joy and sending you a big high five!"

welcome message email.

glad you guys are so happy i really am!

all this talk is garbage.

wheres my email reply from 3 odd hours ago?

why is no one answering phones?

Last edited by Han_EONNext; 11-06-23 at 18:12.

Level 91

meldrewreborn

19-12-22

@sjpd

when you get to the front of the queues you will receive a response but we all k now it falls way short of expectations. It been a problem for many months.

Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 55

Mailman

19-12-22

Originally Posted by sjpd

"the community team has just jumped for joy and sending you a big high five!"

welcome message email.

glad you guys are so happy i really am!

all this talk is garbage.

wheres my email reply from 3 odd hours ago?

why is no one answering phones?

liars and bullsh1t

You will be lucky to receive email replies within 3 days so don't expect a reply today - might not even be this week! 🤔

Please remember that the community forums can and do provide another avenue for help but they are not a replacement for prompt CS via phone.social media etc. Many of the posters are just members of the public like yourself. Presumably your accusation of liars etc is aimed just at the Eon Next staff.

Level 5

sjpd

19-12-22

@Mailman

what i mean by liars etc. is see all these emails, all happy clappy garbage? as if everything is alright when its not. its window dressing mate. trying to make out theyre a friendly caring bunch - they only care about profit which is just another word for greed these days. its the same everywhere. people are sick of it.
oh and i got a call from support just there, the lovely person sorted me, i think. but im switching to edf. they sorted my gas problem out no bother.

cheers for thew reply and have a great day!

and if anyone is interested im away to get my heart medication after all this, damn thing is going nuts.

Last edited by Anasa_EONNext; 19-12-22 at 12:51.

Level 5

sjpd

19-12-22

yeah im switching. my gas is edf and they were great.

have a good one

Level 5

sjpd

19-12-22

love the usertname and pic mate! meldrew is my hero can you tell?

;)

Community Manager

Anasa_EONNext

19-12-22

Hello @sjpd Anasa here 👋 I'm sorry to hear you're not happy with customer services, as you know this forum is run by volunteers mainly and we will step in for emergencies, this is a separate platform and we have no way of knowing if you have sent in an email or have a query until you reach out to us, we send welcome message to all our new users it does not replace customer services, its just another avenue for you to explore to see if you can find help on here.

If you have sent us a message 3 hours ago we will be working our way through to get to you.

Emails can take up to a few days for answer, emergencies take priority, the quickest way to get hold of us is via WhatsApp or Twitter or over the phone but again you may have to wait a little bit before your call is answered as we are very busy.

If you have an emergency and you have stated this is your contact your query will be prioritised. You can also pop your query on here to see if anyone maybe able to guide you if they have had a similar experience, there is a lot of knowledge on here. Anything more account specific we'd need to look into this further.

Last edited by Anasa_EONNext; 19-12-22 at 13:02.

'The greatness of a community is most accurately measured by the compassionate actions of its members’

Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣

Community Manager

Anasa_EONNext

19-12-22

@sjpd 👋 @meldrewreborn is one of our long standing volunteers and has a lot of knowledge and great with numbers and billing calculations and normally 'knows a man/women' that can and will tag us in anything we might be able to help with if we miss it. So although it may feel that you've been 'palmed' off you will be surprised at how much help you can get!

I'm not sure what your query is so might be more account specific but please feel free to pop your query on here and we'll get you the right help you need and of course there are staff on here such as myself who will also be able to give you a nudge in the right direction

Level 92

retrotecchie

19-12-22

Originally Posted by Anasa_EONNext

@meldrewreborn is one of our long standing volunteers

I'm rather hoping he's actually got a nice comfy chair by now...

Originally Posted by Anasa_EONNext

and has a lot of knowledge

He does 🦉👍

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.