[Aspenbat]

Hi there I have been trying to contact all week but no response from Facebook, Twitter or phone. What gives?

[wizzo227]

If you got no reply in a reasonable time from properly addressed email or message to EoN customer service and the mistake is at their end not yours then it might be correct to go to your internet banking and cancel the direct debit to them. Try email to "hi@eonnext.com" stating your issue clearly in the top line and see what you get back. So long as you always pay at the end of the month for what you have used by online banking then you'd have done nothing incorrect for them to complain about.

Don't cancel dd if you have used more than you intend to pay for because that would be stealing. Do cancel dd if their bill announces intent to draw more payment than you had used at present price, because they would be stealing.

[meldrewreborn]

@Aspenbat

what is the issue?

Direct Debit is the cheapest way to pay and cancellation is a dangerous step. If you are billed incorrectly you can reverse it via your bank - it’s near instantaneous. But it’s not possible to advise you better if you don’t keep to one thread and detail the issue.

[Han_EONNext]

Hi @Aspenbat 👋 just checking in to see if your query was answered 😀