Sorry my first post's a rant, but, y'know, really frustrated right now.
I tried the advertised phone number. No reply. No options to select. Just my prepaid minutes ticking down to the sound of badly recorded music & the same informational announcement repeated at 1-2 minute intervals. I tried emailing. No response. No 'contact us' form on the website. And no, I'm not willing to use social media because it's not a confidential medium (plus I only have twitter out of the suggested social media options and anyone who trusts information to that right now is just asking for trouble).
I had a new 'smart' prepayment meter installed. The balance from the old meter (a shade over £15) was supposed to transfer "in 72 hours" - he also said 3 working days, which would have been 2 days later as it was a Friday. I was also told by e.on to top up 'by 10am the next day', so I went & did a £10 top up using my shiny new barcode. *12 days* later neither has been applied to the meter. This is £25 that I've already spent but that they're withholding.
I was also told a one-off payment of £50 would be credited to the meter 'around a week after installation'. Also, still not there. I can see they're blaming Royal Mail strikes for things, but that can't be the explanation here, as nothing's being posted.
(I'm also wondering how come I'm suddenly having to pay £40 per week when the week before it was £20, with no change in usage.)
Grrrrrrr.
I tried the advertised phone number. No reply. No options to select. Just my prepaid minutes ticking down to the sound of badly recorded music & the same informational announcement repeated at 1-2 minute intervals. I tried emailing. No response. No 'contact us' form on the website. And no, I'm not willing to use social media because it's not a confidential medium (plus I only have twitter out of the suggested social media options and anyone who trusts information to that right now is just asking for trouble).
I had a new 'smart' prepayment meter installed. The balance from the old meter (a shade over £15) was supposed to transfer "in 72 hours" - he also said 3 working days, which would have been 2 days later as it was a Friday. I was also told by e.on to top up 'by 10am the next day', so I went & did a £10 top up using my shiny new barcode. *12 days* later neither has been applied to the meter. This is £25 that I've already spent but that they're withholding.
I was also told a one-off payment of £50 would be credited to the meter 'around a week after installation'. Also, still not there. I can see they're blaming Royal Mail strikes for things, but that can't be the explanation here, as nothing's being posted.
(I'm also wondering how come I'm suddenly having to pay £40 per week when the week before it was £20, with no change in usage.)
Grrrrrrr.
