Thanks for taking the time to post!
Is there any chance you can pop me a private message with your account number or address so I can look into this with you and make sure all has gone to plan? I'll be back with you as quickly as I can.
Alternatively, if you'd like a quicker reply (I am but one woman and not here all the time! 😂), it might be worth popping over to our Facebook and Twitter pages and asking one of our amazing Digital Operations Team to give you a hand - they're available 8am-10pm 365 days a year!
Hopefully we'll speak soon!