[Vonnie]

Hi my prepayment meter is showing fail battery. Have tried ringing emergency number but cuts off after one ring. Anybody else having same trouble. Even tried WhatsApp too.

[meldrewreborn]

@Vonnie

gas I presume. Send email with prepayment battery fail gas in the subject line, together with personal and account details. It will be prioritised with the right keywords.

also look at other recent threads for information relevant to your issue.

[meldrewreborn]

@Vonnie

gas I presume. Send email with prepayment battery fail gas in the subject line, together with personal and account details. It will be prioritised with the right keywords.

also look at other recent threads for information relevant to your issue.

[Vonnie]

@Vonnie. I have done that. I have been on the phone for god knows how many times to only have the call cut off after 15 minutes. I am getting no response at all.

[Sarah2022]

I have called them on many occasions n they cut me of, the worse time was on the wkend I had no gas as I topped up my card with £40 to the get bk home put the card in meter and it say card not accepted safe to say I was 🤬. I sat waiting for them to answer for 2hrs then it was 19.50pm when the final answered, they then said can I put u on hold while I get tho to the emergency team so I can have someone sent out to u, I said yes fine. Then I was cut off🤬🤬🤬. So then I rung them bk had to wait another 2hrs to get tho then when I get I have to explain all again n then they say oh it to late to get someone out to u now as it’s gone past 8pm, r u 🤬 kidding me, he says no u should have rang before 8pm I said look on ur system u will see I was just on the line n u cut me off. He was like well there’s nothing I can do at this time. So I had to go without gas for wkend. I was 🤬🤬🤬 I couldn’t cook anything, no hot water n no heatin when Iam on there priority list as I have health problems it’s a joke.

[Sarah2022]

Was told to use Watsapp as they will answer u straight away, n that a BIG FAT LIE as I sent them msg 3months ago n still waiting for a reply.

[DebF_EONNext]

Hey @Vonnie,

I realise this is a very old thread but I just wanted to check if you managed to get in touch with an Energy Specialist to get your meter fixed?

[Vonnie]

@DebF_EONNext it took nearly a week. I was not impressed with the service at all. Just glad I wasn't a very vulnerable person as they would probably have died of bloody cold as it was when it. Was severely cold.